FAQs

If you are having any problems uploading your image, please continue to purchase your crystal without uploading your image and email your desired image to us,quoting your order refrence to crystalgifts@gmail.com
 

 

Customized Services

 

»  How do you engrave images on crystal?

The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on to the glass, the focal point of energy is so high that the structure is changed at a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points.


»  What crystal shapes and sizes do you offer?


 We offer at least 10 different types of crystal,please browse our site

 


»  Can you turn my 2D image into a 3D image?

Yes, our highly skilled and trained designers are working with the latest software and laser technology for image conversion to turn 2D images into 3D images. 
We make it easy for you - just give us your photo and we do the rest.


»  Can you engrave a 3D image like a motorcycle?

 
Yes, we can. It is also possible for a 3D designer to compile 3D data on his computer and later on engrave into a crystal.We can engrave almost anything in 2D or 3D including buildings,please email us for a quote


»  Can you turn my company logo into a 3D logo?

Yes, we can take simple logos or graphics and laser them on to the glass in 3D. If the logo you send is not a 2D illustration or is made of complex color gradients, it may not work. If you have questions about your logo, please email us at crystalgifts@gmail.com


Images

Important: Whilst technology has evolved at a remarkable rate and we can do many amazing things to your pictures, we are still limited. If the image you send us is of poor quality, this will affect the end result.

Please always send us your best quality images

»  What types of image file formats do you accept?

Our system can process almost any image file format. The most common file formats include JPG, JPEG, GIF, TIFF, BMP, and PNG. If your file format is not listed here, contact us via email.


»  How do I upload my photo?

Please upload image via the upload image tab that appears at side if every product
»  What if I can't upload my photo to your website?

If you are having difficulty uploading, you can send an email with your photo as an attachment to crystalgifts@gmail.com


»  Will the background of my photo show up on the crystal?

If you order a flat crystal, the background will be included in the crystal engraving. If you choose a different shape, our designers automatically remove the background.


»  Can I include more than the recommended number of figures?


The recommended number of figures (people, animals, and inanimate objects) varies depending on the shape and size of your crystal. With small and medium crystals, we usually cannot add more figures because of space limitations; it would negatively affect the detail and clarity of the engraved image. With larger crystals, you do have the option of adding more figures for an additional fee.

For the best results, we suggest following the recommended number of figures.


»  Are there any photo quality restrictions?

Although we accept most photos, the higher quality the better. It is best to avoid blurry or dark photos. In the rare circumstance we cannot use your photo for 3D engraving, we will contact you for a different photo.


»  Can I see a proof before ordering?


We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as the proof.

For quantity order of 10 or more, we will send you a proof upon request.


Text

 

»  Can I include text on my crystal?

Yes, you have the option of engraving text along with your image on a crystal.


»  What font options are available?

We offer five different font options for text: Arial, Blackadder, Georgia, Monotype Corsiva, and Script.


»  Is there a text character limit?

We have a 40 character limit, including spacing. We recommend this character limit because it works best with all crystal sizes and designs and doesn't detract from your image.


»  What if my text is longer than 40 characters?


Although the recommended limit is 40 characters including spaces, you can add more characters. If over the limit, place your text in the 'Special Instructions' section on the order page. There is no additional fee for more than 40 characters.

Note: On smaller crystals, longer text might interfere with the image since there is less surface space for the 3D engraving. 


»  Can I add a symbol, like a heart, to my text?

Yes, we can include symbols in the text. If you would like to include a heart or any other symbols, please mention under 'Special Instructions'.


Ordering

  How long does it take to process my order?


The order process, which is the number of days we need to produce your crystal, takes between two to three (2-3) business days. 

Note: During the busy holiday season, the processing time is subject to change.


»  What if I want a specific layout?

If you have a specific layout in min-, we encourage you to share your idea with us. You can either use the 'Special Instructions' section to describe in detail where you want the image and text placed on the crystal or you can draw a mockup to upload in the photo section of the order form. 


»  Can I change my order?


You can change your order as long as it has not been processed. Processed orders have already been sent to our designers and cannot be changed.

If you decide to change your order, contact Customer Service immediately at 01592-580592ustomer Service reps will let you know the status of your order and if you can change it.


»  Can I cancel my order?


Since the crystals are personalized, we can only cancel an order before it is processed. If you would like to cancel your order, please contact us via phone or email as early as possible and we will let you know if the order can be cancelled.


»  Do you offer rush service?

No, we do not. Since every order is customized, the 2-3 processing time is standard.


»  Did you receive my online order?


Once we receive your order, we will send you an order confirmation via email.  If you do not receive an order confirmation, please contact us.

You will also receive a shipping confirmation on the day your order is shipped. Our shipping confirmation includes your UPS/TNT tracking number with clickable links for easy tracking.


»  Why didn't I receive an order confirmation?

If your order was successfully placed on our website, you should receive an order confirmation via email. If you didn't receive the email, check your spam and junk folders to make sure the email didn't get stuck. If you still can't find the confirmation, there may be an error in your email address.


»  What if I have a special request with my order?

All special requests should be placed in the 'Special Instructions' section during checkout. We do our best to meet all of our customers' special requests. However, if your request is not possible, we will contact you directly to let you know.


Shipping

 

»  How will my order ship?


Our normal shipping method is UPS Ground or TNT Express, which generally arrives within 5 business days AFTER we processed your order. We do not ship or deliver on Saturdays and Sundays.

If you need a rush shipment on your order, we offer UPS Express shipping method which arrives within 3 business days AFTER we processed your order. You can upgrade to an express shipping method at our checkout page. Our standard shipping and handling includes insurance.

Please note: Our Free Shipping promotion is only available within  United Kingdom.


»  Will I need to pay VAT?

VAT is not applicable

 


»  When will my order be delivered?


Your delivery time depends on which shipping method you select. When calculating delivery time, remember all orders have a 2-3 business day processing time in addition to the UPS/TNT shipping time.  

 UPS Ground/TNT: 2-3 business day processing time + 5 business day shipping time = 7-8 business day delivery time

 UPS Express: 2-3 business day processing time + 3 business day shipping time = 5-6 business day delivery time

 


»  What are your shipping rates?

Please refer to website

.


»  Can I pick up my order?

No, we currently do not offer pick up service.

 

 Do you ship internationally?


Yes, we ship to places all around the world!

Some areas we do not ship to (yet!) include: Africa, Belgium, Bulgaria, China, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Nigeria, Pakistan, Palestine, Romania, Southwest Asia, Turkey, Ukraine, and Yugoslavia. If you are unsure if we ship to your country, send an email  and we will let you know.


»  Are there any restrictions with international shipping?

Please email us

 

We are not responsible for custom fees, duties, or taxes.

 

Payment

 

»  What are my payment options?

 We only accept PayPal.

 

Returns

 

»  What is your return policy?


We are confident that our products will exceed your expectations, but as all products are personalized we cannot offer return policy. 


Site Security

 

»  Do you store my credit card information?


No, we never store your credit card information. Your credit card number is only captured during the check out process while our system 'talks' to our payment processing gateway. Once the order is placed, we no longer have access to your credit card information.


»   Is it safe to purchase online from your site?


The transfer of sensitive information  is always protected against theft or misuse. When purchasing online we process all payments through paypal,which is the worlds leading card payment companies,we will never ask for any card details,either by phone or email.


»   Is my information safe?


The security of your personal information is very important to us. We will never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work hard to protect the security and privacy of any personal information provided to us. 


Other

 

»  What are your business hours?


We are in the office Monday through Friday, 9am to 5pm.

For your shopping needs, we are open online 24/7.


»  What if I don't see the answer to my question in your FAQs?

Please email us.

Designed By Hall Designs
3D Crystal Shop © 2017