We always want you to be happy with our lovely gifts, however, as they are personalized gifts, we can only accept returns due to faulty crystal or workmanship, thereafter we will immediately issue a replacement.
In the unlikely event of an item going missing in the post, we will post a replacement as soon as we confirm with the carrier this is the case.
If you do not have a paypal account we also offer payment via Nochex, where you can pay with any debit/credit card
3D crystalshop will never take any of your card details over the phone, you are directed at checkout to Paypal or Nochex.
If you have difficulty in paying through our site,or wish to discuss,please contact us via the contact us tab on the site.
In the event of refunds due to faulty goods,shipping costs are non refundable.
If you require items shipped to a different address other than your registered Paypal or payment card address, please email us beforehand, this is to protect both seller and buyer against online fraud and in accordance with Paypal terms.